One platform. Total operational control.

1. Introduction

SpadeBloom ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Production Control System and related services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information — name, email address, company name, and role
• Usage data — features accessed, actions performed, and time spent
• Device information — browser type, operating system, and IP address
• Communication data — support tickets, feedback, and correspondence

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related notifications
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to enhance user experience
• Send you technical notices, updates, and security alerts

4. Data Storage & Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, and regular security audits. Access to personal data is restricted to authorized personnel only.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only with:

• Service providers who assist in operating our platform (hosting, analytics)
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. You may also request data portability or withdraw consent for data processing. To exercise these rights, contact us at support@spadebloom.com.

7. Cookies

We use essential cookies to ensure our platform functions correctly, and analytics cookies to understand how you interact with our services. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@spadebloom.com or visit our Contact page.

1. Acceptance of Terms

By accessing or using SpadeBloom's Production Control System and related services ("Services"), you agree to be bound by these Terms of Service. If you do not agree, you may not use our Services.

2. Description of Services

SpadeBloom provides a cloud-based manufacturing execution platform that includes production control, work order management, real-time operator tracking, reporting and analytics, and related tools for manufacturing operations teams.

3. Account Registration

To use our Services, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorized access to any part of the Services
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble any part of the platform
• Share account credentials or allow unauthorized third-party access

5. Intellectual Property

All content, features, and functionality of the Services — including software, text, graphics, logos, and design — are owned by SpadeBloom and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Services without prior written consent.

6. Data Ownership

You retain ownership of all data you input into the Services. SpadeBloom does not claim ownership of your data. We process your data solely to provide and improve the Services as outlined in our Privacy Policy.

7. Service Availability

We strive to maintain 99.9% uptime. However, we do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance. We are not liable for any downtime caused by factors beyond our reasonable control.

8. Payment & Billing

Paid plans are billed on a monthly or annual basis. All fees are non-refundable unless otherwise stated. We reserve the right to modify pricing with 30 days' prior notice. Failure to pay may result in suspension of your account.

9. Termination

Either party may terminate this agreement at any time. Upon termination, your right to use the Services ceases immediately. You may request an export of your data within 30 days of termination, after which it may be permanently deleted.

10. Limitation of Liability

To the maximum extent permitted by law, SpadeBloom shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Services. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the platform. Continued use of the Services after changes constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, contact us at support@spadebloom.com or visit our Contact page.

1. Overview

SpadeBloom's Production Control System (PCS) is a full-stack Manufacturing Execution System designed for modern factory operations. It provides real-time dashboards, work order management, operator tracking, and built-in analytics — all in one platform.

2. System Requirements

• Modern web browser (Chrome, Firefox, Safari, Edge — latest 2 versions)
• Stable internet connection (minimum 5 Mbps recommended)
• Mobile app available for iOS 15+ and Android 12+
• Minimum screen resolution: 1280x720 (desktop), 375px width (mobile)

3. Quick Start Guide

Step 1: Sign up at spadebloom.com and create your organization workspace.

Step 2: Add your products to the Product Catalogue with SKU numbers and descriptions.

Step 3: Define manufacturing processes — assign stages, set target durations, and link to products.

Step 4: Create work orders and assign operators to each stage.

Step 5: Monitor progress in real-time via the Dashboard and Kanban views.

4. Key Modules

Dashboard — Real-time KPI tiles, work order status donut chart, and live operator tracking table.

Product Catalogue — Manage all manufactured products with icons, SKUs, descriptions, and pagination.

Process Designer — Create and version manufacturing workflows with ordered stages and color-coded progress.

Work Orders — Full lifecycle management with stage-by-stage breakdowns, operator assignments, and alerts.

Kanban Pipeline — Visual drag-and-drop board with Pending, In Progress, Completed, and Skipped columns.

Time Tracking — Live elapsed time per operator with clock in/out and session history.

Reports & Analytics — Operator performance charts, stage analytics, and CSV export with custom date ranges.

3D Quality Analysis — Upload 3D models or CAD files for real-time quality inspection with point cloud scanning.

5. User Roles & Permissions

• Admin — Full access to all modules, user management, and system settings
• Manager — Access to dashboards, reports, work orders, and team oversight
• Supervisor — Manage operators, correct time entries, and monitor floor activity
• Operator — Clock in/out, view assigned stages, and update work order progress

6. API & Integrations

SpadeBloom provides a RESTful API for custom integrations. WebSocket connections deliver real-time updates to all connected clients. The platform supports integration with ERP systems, IoT sensors, and third-party analytics tools.

7. Support

For technical assistance, reach out to support@spadebloom.com or visit our Contact page to raise a support ticket. Our team typically responds within 24 hours.